Header

Loading

The Future of CX: Engaging the Channel-less Customer

10 Oct 2019
Customer Experience & Martech Theatre
Marketing Insights , Other 
In recent years there has been a tsunami of content bombarding us about the need to move from 'Multichannel' to 'Omnichannel' strategies. In fact, conventional wisdom has us thinking about our interactions with customers regarding the channels they use. The critical problem here is that our customers don't view our brands through a 'multichannel or omnichannel' lens. This talk will explore the rise of the 'Channel-less Customer' and examine what challenges, and opportunities, lay ahead for us all.
Speakers
Nicholas Kontopoulos, Regional Head of APAC Commerce Marketing - Adobe

2019 Speakers


 

View All the Speakers

Diamond Sponsor

Gold Sponsor

Gold Sponsor

Silver Sponsor

Bronze Sponsor

Knowledge Partner


 

News Distribution Partner


 

Associate Content Partner


 

Strategic SEO Partner

Strategic Event Partner

Event Partners

Event Partners

Event Partners

Event Partners

Event Partners

Event Partners

Media Partners

Media Partners

Media Partners

Media Partners

Media Partners

Media Partners

Media Partners

Official Partner Hotel

2018 Co-located Sponsor

2018 TFM London Sponsor