Conference Programme 2019

Cloud Expo Asia Techerati technology


The Future of CX

09 Oct 2019
Customer Experience & Martech Theatre
Omni-channel , Customer Experience & Engagement
A true experience management (XM) journey predicts and mitigates problems before they occur, transforming them into improvement opportunities. By combining operation data (O) with experience date (X), you can deliver the stellar, personalised experience that get rave reviews and grow your business. In this session, Ben will take you through the evolution of CRM to XM, and the importance of having a clear mission to tackle experience gaps that inhibit customer trust, and ultimately revenue.
Ben Nottle, Head of CX Advisory, SAP Asia Pacific & Japan - SAP

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2019 Sponsors

Diamond Sponsor

  • Huawei

VIP Lounge Sponsor

  • Citrix

Keynote Theatre Sponsor

  • Digital Realty

Keynote Theatre Sponsor

  • NTT Communications

Theatre Sponsor

  • Silver Peak

2019 Partners

Knowledge Partner


News Distribution Partner

  • ACN Newswire

Associate Content Partner

  • Uptime Institute

Strategic SEO Partner

  • AdVantage

Strategic Event Partner

  • ISC2



IMPORTANT NOTICE: Technology for Marketing Asia and its co-locating events will be rescheduled to 20 – 21 Oct 2021. Click here for more information.