A true experience management (XM) journey predicts and mitigates problems before they occur, transforming them into improvement opportunities. By combining operation data (O) with experience date (X), you can deliver the stellar, personalised experience that get rave reviews and grow your business. In this session, Ben will take you through the evolution of CRM to XM, and the importance of having a clear mission to tackle experience gaps that inhibit customer trust, and ultimately revenue.
To connections old and new, Coming on board as Junior Editor for The Stack in 2014, I could never have dreamed of the success we have achieved in such a small space of time – at our peak, reaching a global readership of one million. The idea to forge a small editorial team within the... Read More
W3BCLOUD touted as ‘first independent cloud computing blockchain infrastructure’ Blockchain heavyweight ConsenSys is partnering with hardware giant AMD and Abu Dhabi-based Halo Holdings to develop W3BCLOUD – a new cloud solution built for blockchain workloads. It’s no surprise that ConsenSys is in charge of software duties for the new platform and that it will be... Read More
Firm determined to expand data centre presence with new ARM-based CPU and servers, despite growing political resistance from abroad Huawei has unveiled its new ARM-based Kunpeng 920 chip, a next-generation chip for servers, despite mounting resistance to its hardware from abroad. Huawei said the chipset, developed in partnership with UK-based ARM holdings, is faster and... Read More