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Building and Optimising the Digital Customer Experience 

10 Oct 2019
Customer Experience & Martech Theatre
Omni-channel , Customer Experience & Engagement

• How the experience economy has changed brand-consumer relationships and what effect it is having on customer behavior

• How to manage the customer experience over multiple touchpoints, journeys, and digital channels

• How to humanise digital interactions so customers feel heard, understood, and valued

Speakers
Craig James, XM Scientist, Asia Pacific & Japan - Qualtrics

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