Customer Intelligence Powers Experience Economy Pathway to building truly #smarterCX
10 Oct 2019
Customer Experience & Martech Theatre
Actionable Analytics ,
In the new experience economy, customers expect hyper-personalized experience across every touchpoint with your organization in real time connecting marketing, sales, service and loyalty, front office to back office. How do you keep up? How can data and intelligence stitch the experience together across your entire enterprise and enable you to be adaptive in every possible way to anticipate your customers' needs?