Digital Transformation ,
Customer Experience & Engagement
In a recent study, we found a majority of consumers find it challenging to communicate with businesses – and that those consumers are more likely to support businesses who make it easy for them to reach out on their terms. There's a lot of talk about conversational commerce, but knowing where to start, how to maximize impact, and how to best reach your global customer base can be challenging. We'll discuss tactical approaches to driving conversations throughout your customer lifecycle, using communications APIs.